Carrier has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards. At the heart of this recognition lies the BluEdge Command Centers, which in 2024 alone, the enabled:

• Over $19 million in cost savings 
• Over 600 million kWh in energy reductions 
• A significant boost in operational efficiency

The BluEdge Command Centers stand apart for their proactive, AI-enabled approach and deep systems thinking. By leveraging the Abound Insights platform, our teams can remotely monitor equipment health and predict issues before they escalate into operational disruptions. 

In 2024, we initiated more than 135,000 proactive actions—addressing potential issues in real time and helping retailers maintain seamless store operations across the nation. This approach reduced downtime, safeguarded customer experience, and avoided business interruptions. 

Remote resolutions are prioritized, minimizing the need for on-site interventions. When physical dispatch is required, our intelligent routing ensures first-time fixes, reducing costs and emissions. 

Key achievements in 2024 include:

• 45,000+ truck rolls eliminated 
• 182,000+ technician calls supported with real-time diagnostics 
• 96,000+ work orders processed 
• 16,000+ demand response events managed 
• Maintained 99% response time, exceeding SLA targets 
• Savings of 7,300+ metric tons of CO₂ - supporting retailer sustainability goals

BluEdge Command Centers empower a new era of retail operations: from reacting to problems to preventing them, from managing individual stores to optimizing networks, and from relying solely on field visits to integrating smart, remote solutions. 

Our team's performance during extreme weather events like the LA wildfires of 2024-25 showcased true service excellence and leadership. With real-time dashboards integrating national environmental data, we quickly enacted air quality protection strategies—like damper activation—to safeguard store assets and ensure the safety of employees and customers. 

We also launched a weekly weather intelligence report, enabling preemptive equipment management and reduced downtime during hurricanes, storms, and wildfires. These efforts helped retailers reopen stores quickly, serve communities in need, and avoid significant revenue losses.