Speciality Restaurants Dines on an Integrated IoT Solution

Speciality Restaurant dines on an integrated IoT solution

Enhanced customer experience and increased energy savings across the connected full-service restaurant network.

The Client

Speciality Restaurants Limited is an Indian restaurant company that owns 129 full-service restaurants (FSR) such as Chinese cuisine chain Mainland China; multi-cuisine restaurants by Sigree Global Grill; Bengali cuisine chain Oh! Calcutta; bar and restaurant chain Hoppipola, and many more. With a goal to serve authentic world class cuisines, Speciality Restaurants is currently present across 25 cities in India and overseas mainly in Bangladesh, Tanzania, Sri Lanka, and the United Arab Emirates. The range of restaurants it operates includes ﬁne dining, casual dining, bar and lounge, bakery, and confectionery outlets.

The Challenge

As one of the largest and most reputed restaurant chains in India and abroad, Speciality Restaurants is committed to creating memorable dining experiences for its guests. A player in a competitive and demanding segment, their focus was on enhancing customer satisfaction and increasing energy savings across the restaurant network. They wanted to have centralized monitoring and control of equipment and higher efﬁciency in managing operations with an emphasis on improved availability and increased longevity of their equipment, including HVAC, lighting and kitchen equipment.

Speciality Restaurants partnered with Carrier Abound to achieve enterprise-wide energy conservation without compromising on the guest experience.

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The Solution

The Challenge

Carrier Abound deployed its Connected Restaurant Program across 25 restaurants in India. This program utilized the Abound™ Insights platform, identifying opportunities to improve operations and reduce energy costs. The program also involved the use of our patented Service Window® framework to analyze data and enabled us to provide beneﬁts that were immediate, impactful and lasting.

A team of experts liaised with the Speciality Restaurants' technical team to understand the store equipment through data. The data was collected from the restaurants' equipment like HVAC and lighting systems and other miscellaneous loads. This vast amount of data was then fed to the Abound Insights platform which in turn provided actionable insights on these aspects of the equipment’s performance, health, compliance, efﬁciency and availability. Based on these insights, action on three key aspects was prioritized - reduction in and control of the HVAC equipment’s operating time, improvement in occupant comfort, as well as compliance tracking and improvement.

Through this program, restaurant managers were preemptively supported by a BluEdge™ Command Center to manage their operations and equipment. The command center is a team of domain experts and data scientists who collate, classify and interpret the insights to identify trends and requisite interventions, deﬁne action plans and ensure their completion in a timely manner. These insights highlighted scenarios of energy wastage through deviations or leakages that occur on a day-to-day basis and were accurately detected and plugged, ensuring better equipment control and improved savings.

The Result

The program focused on uncovering the opportunities to conserve and sustain energy savings. Initially deployed in 6 restaurants, the program was then scaled up to 25 restaurants for reduced energy consumption and improved thermal compliance. The program reduced maintenance costs, preventative maintenance, equipment downtime and technician visits.

The program achieved the following results:

13% average multi-year savings across kitchen and dining loads
USD 0.27 million enterprise savings
14% improvement in employee area thermal compliance
5% improvement in guest area thermal compliance
2.7% reduction in energy usage index

“The ‘service provider’ with its team of experts, understood how our full-service restaurants work and empowered us to make decisions to help us operate better and serve our customers better.”

Indroneil Chatterjee
Deputy Managing Director
Speciality Restaurants Limited

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