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How AI & IoT Are Changing the CFO’s Playbook

India’s retail industry is expanding at a rapid pace, bringing new layers of operational complexity. For Chief Financial Officers (CFOs), this translates into rising operational costs, increased financial risk exposure, and the growing need to improve predictability across large, multi-site retail portfolios. 

This article captures insights from a closed-door roundtable discussion where CFOs from leading Indian retail brands discussed how Artificial Intelligence (AI) and Internet of Things (IoT) are reshaping financial decision-making in multi-site retail operations. The discussion focuses on real-time visibility, data-driven oversight and strengthened financial control. It highlights how CFOs are leveraging AI and IoT to improve cost predictability and support long-term value creation.

Key discussion areas include:

  1. Visibility & Transparency Across a Retail Store Network
  2. Compliance, Control & the Power of Quality Data
  3. Customer Experience, Operational Efficiency & the Skill Gap
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