Carrier Enhances Abound Insights Assistant App to Boost Operational Insights and User Efficiency

KENNESAW, Ga., June 25, 2025 — Carrier’s latest enhancements to its Abound Insights Assistant app further empowers building managers and facilities teams to manage equipment operations proactively, while helping them streamline maintenance activities. Carrier Abound is part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions.

The Carrier Abound Insights Assistant app provides actionable insights and recommendations for over 25 categories of equipment in commercial buildings, including HVAC, refrigeration and controls. These insights are powered by the award-winning Abound Insights AI platform, which analyzes equipment performance across a building portfolio and provides recommendations to building managers directly through the app.

As an example of insight in action, a user may receive a notification indicating a suspected refrigerant leak in a chiller, prompting the user to check the refrigerant level. The insight will provide detailed information about the problem and warnings, such as the risk of potential compressor damage. The user can then proactively schedule a site visit for inspection.

"As we continue to innovate and expand our offerings, we are also empowering our customers with tools that enhance their efficiency and productivity," stated Yasir Qureshi, General Manager, Carrier Abound. "By integrating cutting-edge technology with user-friendly solutions, we are streamlining operations and enabling customers to attain exceptional building performance."

The app’s ‘To-do List’ feature provides a more efficient user experience. An equipment health dashboard offers insights into energy efficiency and potential equipment failures, and a quick access filter has been added for equipment categories. This enables users to prioritize, plan and allocate tasks based on the health of connected equipment and the skills required for resolution. Each ‘To-do’ task for equipment includes AI-generated repair recommendations and service history, providing technicians with important information needed to resolve issues successfully.

The Live Connect feature now facilitates a seamless workflow by offering live data access, AI-generated health status, and detailed repair recommendations for connected equipment. Additionally, users can access new features to identify trends for comprehensive data analysis. The Site Summary feature now includes reports to highlight sites and assets that require attention.

Carrier Abound continues to innovate and enhance offerings, empowering users with solutions to manage buildings and help make them more efficient, comfortable and sustainable.

For more information on Carrier Abound and how it can transform building operations, visit www.abound.carrier.com.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com, abound.carrier.com or follow Carrier Abound on social media ;@CarrierAbound.