Expertise

With Abound Edge, data from connected devices is secured, transformed, and optimized—delivering effortless, real-time IoT connectivity.

The Abound Edge system aggregates, secures, transforms and optimizes data from connected edge devices, allowing for seamless communication using IoT technologies. It also supports automatic updates for the system itself and to connected devices. Features such as cloud-deployable program profile templates, centralized schedule and set-point management, and control logic configuration enable customers to effectively manage their buildings.

• Seamless integration with multiple IoT devices and Building Automation Systems 
• Enables remote monitoring, diagnostics, and control 
• Supports rapid deployment of updates across multiple buildings

This connectivity empowers building operators to act on insights without being on-site, reducing truck rolls and improving response times.

We won IoThinkTank’s 2024 IoT Breakthrough of the Year Award for the Abound Edge system. The system stood out for its ability to address a common challenge faced by business owners: the lack of visibility into how their buildings are performing due to insufficient automation and centralized intelligence.

The Abound Insights Platform leverages AI to enhance equipment efficiency and streamline building operations

The Abound Insights Platform is an AI platform designed to optimize equipment performance and building operations. It offers predictive insights, prescriptive recommendations, and autonomous actions to enhance equipment performance, maintenance, and operations for improved energy efficiency. This technology-agnostic platform provides insights on multiple categories of equipment commonly found in commercial buildings. Connecting to the platform is straightforward with multiple BMS and IoT connectors, including an open API.

The platform is designed to deliver predictive intelligence and operational clarity.

• Recognizes patterns in equipment performance
• Predicts potential failures before they occur
• Provides natural language recommendations for resolution

With AI-driven insights, you can shift from reactive maintenance to proactive strategy—saving energy, extending equipment life, and improving occupant comfort.

The platform won an E+E Leader 2024 Top Product of the Year award for its role in helping customers reduce the environmental impact of building operations, in addition to awards for its pattern-recognition and predictive analytics capabilities.

At the heart of Abound Services is Carrier’s network of Customer Command Centers—proactive hubs powered by a unique systems-thinking approach

The network of Carrier Customer Command Centers form the operational core of Abound Services. Their proactive nature and use of the ‘systems thinking’ approach, is what makes them unique. Centers are teams of skilled analysts, data scientists and domain experts who manage requisite site interventions, define action plans and ensure their comprehensive completion in a timely manner. They offer remote commissioning, monitoring, diagnostics and remote support for building operations. The team also monitors alarms and responds to requests from customers and technicians.

• Continuously track building systems and performance using advanced analytics to detect issues before they escalate. 
• Identify root causes and recommend resolutions without requiring on-site visits—saving time and resources. 
• Handle thousands of service requests monthly, coordinating with technicians and managing work orders to ensure timely execution.

Whether you need advisory guidance or full-service management, our Command Centers ensure you stay on track with comfort, compliance, and cost-efficiency.

The Command Centers are redefining what world-class service looks like – Carrier was recognized as an Organization of the Year in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group.